Date of Award
Doctor of Philosophy (PhD)
Joyce Magnotto Neff
Louise Wetherbee Phelps
Synchronous online tutoring shares many attributes with face-to-face tutoring such as real-time, document collaboration, and conversational cues provided by audio and video, yet writing center professionals know seemingly little about synchronous tutoring OWLs due to the lack of formal publications about synchronous online tutoring coupled with the prevailing paradigm that seeks to transfer face-to-face tutoring practices to online synchronous tutoring, which overshadows the innovation processes taking place in synchronous OWLs. The purpose of this study was to document emergent practices in the use of two different synchronous tutoring technologies and the processes by which those practices were adopted and implemented in each OWL, using the theoretical framework of Diffusion of Innovations (DOI). A qualitative, case-study methodology was used to explore the contextual-based knowledge of tutors and writing center directors within each case. Several DOI principles emerged to explain the relationship between the prevailing face-to-face paradigm and the selection, reinvention, and adoption of each synchronous tutoring technology and its related tutoring practices. The findings suggest that writing center professionals could benefit from enhancing their understanding of DOI’s social system concept and its symbiotic relationship with the established roles of metaphor and previous experience in synchronous tutoring innovations.
Pengilly, Cynthia Marie, "Innovation Adoption and Diffusion in Synchronous Tutoring Owls: A Cross-Contextual Case Study Using Diffusion of Innovations Theory" (2016). English Theses & Dissertations. 21.