Date of Award

2002

Document Type

Master's Project

Degree Name

Master of Science (MS)

Department

STEM and Professional Studies

Committee Director

Ritz, John M.

Abstract

To guide this study, the following research objectives were established: 1. Identify the causes of employee turnover; 2. Determine call center management's attitudes/perceptions towards turnover; 3. Develop an action plan to lower turnover rates.

Included in

Education Commons

COinS