Date of Award

2002

Document Type

Master's Project

Degree Name

Master of Science (MS)

Department

Occupational/Tech Studies

Committee Director

Ritz, John M.

Abstract

To guide this study, the following research objectives were established: 1. Identify the causes of employee turnover; 2. Determine call center management's attitudes/perceptions towards turnover; 3. Develop an action plan to lower turnover rates.

Included in

Education Commons

COinS