Date of Award
Master of Science (MS)
Ritz, John M.
The following goals were established to guide this problem: 1. Identify the types of computer problems that are called into the trouble desk by the five aircraft carriers home ported in Norfolk, Virginia; 2. Identify if the operator having the computer problem had attended the formal TAC-3/TAC-4 operator course; 3. Identify if the trouble call is related to the subject matter taught in the formal TAC-3/TAC-4 operator course; 4. Determine if there is any relationship between the training and the trouble calls.
Meehan, Thomas B. Jr., "A Study to Determine the Relationship Between Formal TAC-3/TAC-4 Computer Operations Training and TAC-3/TAC-4 Computer System Trouble Calls" (2000). OTS Master's Level Projects & Papers. 243.