Date of Award

1999

Document Type

Master's Project

Degree Name

Master of Science (MS)

Department

Occupational/Tech Studies

Committee Director

Ritz, John M.

Abstract

The problem of this study was to determine if a Performance Support System is as effective as a Performance Support System in conjunction with informal training in increasing the use of the number of features found in Microsoft Outlook '97, an e-mail and knowledge management application.

Included in

Education Commons

COinS