Date of Award

1999

Document Type

Master's Project

Degree Name

Master of Science (MS)

Department

STEM and Professional Studies

Committee Director

Ritz, John M.

Abstract

The problem of this study was to determine if a Performance Support System is as effective as a Performance Support System in conjunction with informal training in increasing the use of the number of features found in Microsoft Outlook '97, an e-mail and knowledge management application.

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Education Commons

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