Document Type

Article

Publication Date

2024

DOI

10.1136/bmjopen-2023-081185

Publication Title

BMJ Open

Volume

14

Issue

5

Pages

e081185 (1-7)

Abstract

Purpose: To systematically review the patient's satisfaction (PS) levels within academic hospitals in Saudi Arabia from January 2012 to the end of October 2022.

Data Sources: Articles were gathered from PubMed, ProQuest, Google Scholar and Web of Science.

Study selection/data extraction: This review identified studies that assessed PS in Saudi Arabian university hospitals. Articles published before January 2012, as well as commentary letters, conference papers, theses and dissertations, were excluded. The study employed the five domains of PS as outlined by Boquiren et al. Two independent reviewers independently identified qualifying studies, used the Joanna Briggs Institute tools to evaluate the quality of each study and extracted essential data from each article.

Results: Out of the 327 studies identified during the search phase, 11 met the project's objectives and criteria. Six studies reported overall PS rates ranging from 78% to 95.2%, with only one study indicating lower PS levels in emergency departments. Most studies demonstrated that technical skill is the primary domain influencing PS in academic hospitals.

Conclusion: There is a need for further investigation to explore the factors influencing PS using standardised survey instruments suitable for Saudi culture. Contradictory results regarding PS are clearly evident in the literature; therefore, it is advisable to standardise the assessment process to reduce discrepancies within the academic hospital setting in Saudi Arabia.

Rights

© The Authors 2024

This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) License, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial.

Data Availability

Article states: "Data are available in a public, open-access repository. All data relevant to the study are included in the article or uploaded as online supplemental information."

ORCID

0000-0002-0101-0986 (Schussler)

Original Publication Citation

Alasiri, A. A., Alotaibi, S. A., & Schussler, E. (2024). Patient satisfaction among Saudi academic hospitals: A systematic review. BMJ Open, 14(5), 1-7, Article e081185. https://doi.org/10.1136/bmjopen-2023-081185

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