Date of Award
Doctor of Philosophy (PhD)
Business Administration-Information Technology
As the core driving force of the new round of informatization development and the industrial revolution, the disruptive achievements of artificial intelligence (AI) are rapidly and comprehensively infiltrating into various fields of human activities. Although technologies and applications of AI have been widely studied, and factors that affect AI adoption are identified in existing literature, the impact of success factors on AI adoption remains unknown. Accordingly, the main study of this paper proposes a framework to explore the effects of success factors on AI adoption by integrating the technology, organization, and environment (TOE) framework and diffusion of innovation (DOI) theory. Particularly, this framework consists of factors regarding the external environment, organizational capabilities, and innovation attributes of AI. The framework is empirically tested with data collected by surveying telecom companies in China. Structural equation modeling is applied to analyze the data. The results indicate that compatibility, relative advantage, complexity, managerial support, government involvement, and vendor partnership are significantly related to AI adoption. Managerial capability impacts other organizational capabilities and innovation attributes of AI, but it is indirectly related to AI adoption. Market uncertainty and competitive pressure are not significantly related to AI adoption, but all the external environment factors positively influence managerial capability. The study provides support for firms' decision-making and resource allocation regarding AI adoption. In addition, based on the resource-based view (RBV), this article conducts study 2 which explores the factors that influence the firm sustainable growth. Multiple regression model is applied to empirically test the hypotheses with longitudinal time-series panel data from telecom companies in China. The results indicate that at the firm level, the customer value and operational expenses are significantly related to sustainable growth. Also, at the industry level, industry investment significant impacts sustainable growth. Study 2 provides insights for practitioners the way to keep sustainable growth.
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"Success Factors Impacting Artificial Intelligence Adoption --- Perspective From the Telecom Industry in China"
(2019). Doctor of Philosophy (PhD), Dissertation, , Old Dominion University, DOI: 10.25777/a8q8-gm13