Date of Award
Doctor of Philosophy (PhD)
Counselor Education and Supervision
Danica G. Hays
Counselors at residential agencies are sometimes assaulted by physically aggressive clients (Flannery & Walker, 2001, 2008). As a possible result of this professional hazard, mental health professionals typically resign from residential counseling positions after approximately 14.6 weeks (Connis, 1979). Although job satisfaction and counselor confidence in coping with client aggression have been widely studied individually in the context of residential settings, researchers have examined these variables together. The overarching purpose of this study was to examine the association between counselor demographic characteristics, agency/environmental characteristics, and crisis intervention training and job satisfaction and confidence in coping with client aggression. Data were collected utilizing two instruments: the Confidence in Coping with Patient Aggression Instrument (CCPAI) and the Work Cognition Inventory (WCI). Results indicate those who reported they had been exposed to verbal aggression reported significantly higher confidence in coping with client aggression. Additionally, those who reported they had received agency training in crisis intervention techniques also reported significantly higher confidence in coping with client aggression and higher job satisfaction.
"Counselor Demographics, Client Aggression, Counselor Job Satisfaction, and Confidence in Coping in Residential Treatment Programs"
(2013). Doctor of Philosophy (PhD), dissertation, , Old Dominion University, DOI: 10.25777/j0kv-sa54