Date of Award

Spring 2013

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Program/Concentration

Counselor Education and Supervision

Committee Director

Danica G. Hays

Committee Member

Theodore Remley

Committee Member

Karen Sanzo

Abstract

Counselors at residential agencies are sometimes assaulted by physically aggressive clients (Flannery & Walker, 2001, 2008). As a possible result of this professional hazard, mental health professionals typically resign from residential counseling positions after approximately 14.6 weeks (Connis, 1979). Although job satisfaction and counselor confidence in coping with client aggression have been widely studied individually in the context of residential settings, researchers have examined these variables together. The overarching purpose of this study was to examine the association between counselor demographic characteristics, agency/environmental characteristics, and crisis intervention training and job satisfaction and confidence in coping with client aggression. Data were collected utilizing two instruments: the Confidence in Coping with Patient Aggression Instrument (CCPAI) and the Work Cognition Inventory (WCI). Results indicate those who reported they had been exposed to verbal aggression reported significantly higher confidence in coping with client aggression. Additionally, those who reported they had received agency training in crisis intervention techniques also reported significantly higher confidence in coping with client aggression and higher job satisfaction.

DOI

10.25777/j0kv-sa54

ISBN

9781303166112

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