Journal of Nursing Management
Objective: The present study aimed to identify and prioritize control measures of violence against Healthcare Workers (HWs) using the Fuzzy Analytical Hierarchy Process (FAHP) and Fuzzy Additive Ratio Assessment (F-ARAS).
Background: Occupational violence is a pervasive problem in healthcare centers. Reducing violence against staff is one of the challenges for healthcare managers.
Method: At the first stage, the most common criteria and control options for violence against HWs were identified and extracted using a review of previous studies. At the next stage, criteria for selection of control measures were prioritized using the FAHP. Finally, control measures of workplace violence were prioritized using the F-ARAS method.
Results: Results of the FAHP indicated that safety and efficiency were the most important criteria. Results of the F-ARAS also revealed that "increasing number of security personnel" and "training staff" were the best recommendations for controlling violence against HWs.
Conclusion: Based on expert's opinions, administrative measures are the optimal ways to control violence at health centers; therefore, it is suggested that violence control programs should be more focused on administrative measures.
Implications For Nursing Management: These results could assist nursing management to take best strategies for controlling occupational violence based on multi-criteria decision-making methods.
Original Publication Citation
Rajabi, F., Jahangiri, M., Bagherifard, F., Banaee, S., & Fahadi, P. (2020). Strategies for controlling violence against healthcare workers: Application of fuzzy analytical hierarchy process and fuzzy additive ratio assessment. Journal of Nursing Management. doi:10.1111/jonm.12989
Rajabi, Fazel; Jahangiri, Mehdi; Bagherifard, Farnaz; Banaee, Sean; and Fahadi, Payam, "Strategies for Controlling Violence Against Healthcare Workers: Application of Fuzzy Analytical Hierarchy Process and Fuzzy Additive Ratio Assessment" (2020). Community & Environmental Health Faculty Publications. 86.