International Review of Research in Open and Distance Learning
In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework – initiating and analyzing – are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps – reengineering/ implementing and evaluating – are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction.
Original Publication Citation
M'Hammed, A., & Wu, H. (2008). A framework for process reengineering in higher education: A case study of distance learning exam scheduling and distribution. International Review of Research in Open and Distance Learning, 9(3), 1-12. https://doi.org/10.19173/irrodl.v9i3.535
Abdous, M'hammed and He, Wu, "A Framework for Process Reengineering in Higher Education: A Case Study of Distance Learning Exam Scheduling and Distribution" (2008). Distance Learning Faculty & Staff Publications. 10.