Date of Award

Fall 2016

Document Type


Degree Name

Doctor of Philosophy (PhD)


Educational Foundations & Leadership

Committee Director

Dennis Gregory

Committee Member

Dana Burnett

Committee Member

Tisha Paredes


The United States workforce is experiencing a shift in age composition due to the aging and retirement of the baby boomer generation. The work of this study will examine the impact generational membership has on the job satisfaction of financial aid staff at American colleges and universities. Through use of the Job Descriptive Index an examination of job satisfaction of staff members of the Rocky Mountain Association of Student Financial Aid Administrators (RMASFAA) and Southern Association of Student Financial Aid Administrators (SASFAA) is conducted. Using the concept of generation theory popularized by research team Strauss and Howe (1991), the study examined the generational differences between the baby boomer generation, generation X and millennial generations exist. Baby boomer and Generation X staff exhibited greater levels of job satisfaction than Millennial generation staff. All generations expressed a dissatisfaction with promotion opportunities and Millennial generation staff reported dissatisfaction with pay levels.


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