Date of Award

Fall 2016

Document Type


Degree Name

Doctor of Philosophy (PhD)


Educational Foundations & Leadership

Committee Director

Philip A. Reed

Committee Member

Chris R. Glass

Committee Member

Mitchell R. Williams


This study includes an analysis of the Peninsula One-Stop Career Center dislocated worker assistance. Specifically, perceptions of employment placement and employment retention were examined by a qualitative analysis of interview data with dislocated workers and staff members and partners of the Peninsula One-Stop Career Center. This study also focused on these workers’ experiences with One-Stop Career Center partners in securing employment opportunities. The study provides additional literature to explain which service and programs effectively serve dislocated workers.

The findings revealed several themes that contributed to employment placement and retention for dislocated workers. It was found that résumé development, job search support services, and comprehensive case management were used to help dislocated workers address employment placement and services and programs to support employment retention include on-the-job training and Workplace Excellence Skills Training. Additionally, it was found that partnerships essential for assisting dislocated workers include: Virginia Employment Commission, community agencies, Virginia Community College System, and educational institutions.


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