Date of Award
Master of Science (MS)
STEM and Professional Studies
Ritz, John M.
To guide this study, the following research objectives were established: 1. Identify the causes of employee turnover; 2. Determine call center management's attitudes/perceptions towards turnover; 3. Develop an action plan to lower turnover rates.
Jones, Donna W., "Identifying the Causes of the New Hire Turnover at the Panasonic Customer Call Center" (2002). OTS Master's Level Projects & Papers. 199.