Date of Award


Document Type

Master's Project

Degree Name

Master of Science (MS)


STEM and Professional Studies

Committee Director

Ritz, John M.


The following goals were established to guide this problem: 1. Identify the types of computer problems that are called into the trouble desk by the five aircraft carriers home ported in Norfolk, Virginia; 2. Identify if the operator having the computer problem had attended the formal TAC-3/TAC-4 operator course; 3. Identify if the trouble call is related to the subject matter taught in the formal TAC-3/TAC-4 operator course; 4. Determine if there is any relationship between the training and the trouble calls.

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Education Commons