Date of Award


Document Type

Master's Project

Degree Name

Master of Science (MS)


STEM Education & Professional Studies


Occupational and Technical Studies

Committee Director

Ritz, John M.


The following goals were established to guide this problem: 1. Identify the types of computer problems that are called into the trouble desk by the five aircraft carriers home ported in Norfolk, Virginia; 2. Identify if the operator having the computer problem had attended the formal TAC-3/TAC-4 operator course; 3. Identify if the trouble call is related to the subject matter taught in the formal TAC-3/TAC-4 operator course; 4. Determine if there is any relationship between the training and the trouble calls.

Included in

Education Commons