Date of Award
Master of Science (MS)
STEM and Professional Studies
Ritz, John M.
The following hypothesis was used in this study: Customer Service Associate employees who were screened for employment by use of job-related skill level assessments will retain their employment for a longer period than will employees not screened for employment.
Visscher, Christine A., "A Comparative Study of Job Retention of Customer Service Employees" (2000). OTS Master's Level Projects & Papers. 248.