Date of Award
Master of Science (MS)
STEM Education & Professional Studies
Occupational and Technical Studies
Ritz, John M.
The problem of this study was to determine if a Performance Support System is as effective as a Performance Support System in conjunction with informal training in increasing the use of the number of features found in Microsoft Outlook '97, an e-mail and knowledge management application.
Graham, Floyd, "The Effect of Informal Training on Performance Support System Utilization" (1999). OTS Master's Level Projects & Papers. 264.