Quality Progress Magazine
The Malcolm Baldrige National Quality Award (MBNQA) is a widely accepted model promoting quality management as a means to business success. However, because business results are themselves part of the model, the contribution of the approach-deployment elements to results cannot be determined. The National Institute of Standards and Technology (NIST) maintains a history of Baldrige applications and the results of their evaluations. Statistical analysis of these data could yield insight into whether the approach-deployment advocated by the Baldrige model actually produces excellent results. Although NIST does not currently allow access to the data, future empirical evaluation of the data could help determine the effectiveness of the Baldrige model and determine the relative degree of importance of each of the approach-deployment elements.
Original Publication Citation
Dean, M. L., & Tomovic, C. L. (2004). Does Baldrige make a business case for quality? Quality Progress Magazine, 37(4), 40-45. https://asq.org/quality-progress/articles/does-baldrige-make-a-business-case-for-quality?id=4bb6be22d2bc4377b040670e341526a0
Dean, Mark L. and Tomovic, Cynthia L., "Does Baldrige Make a Business Case for Quality?" (2004). STEMPS Faculty Publications. 189.