Title

Elmwood Cemetery Tour Visitor Satisfaction Survey

Description/Abstract

The Norfolk Society for Cemetery Conservation’s cemetery tour program is a major component of Norfolk’s Department of Recreation, Parks, and Open Space effort to maintain the many historic cemeteries within the city. Evaluation of this event is necessary to ensure participants are receiving relevant information regarding the cemeteries and enjoying the programming. On October 25th, 2019, student researchers visited the History, Mystery, Murder, and Mayhem Cemetery Tour to observe and administer surveys to participants. Casual observation revealed some difficulties in regards to tour guide volume and navigating the paths of the cemetery. Conversely, results indicate that respondents were overall very pleased with the tour length, information, and quality. Respondents stated the most enjoyable aspect of the tour was the actor portrayals of cemetery guests and many stated they would enjoy seeing more of this content. Overall recommendations include increasing the actor portrayal content, while maintaining the current length, possible multiple shorter session as opposed to fewer longer ones and finding better solutions for tour guide volume. However, survey respondents are pleased with the current state of the tour and drastic changes to format are not recommended.

Presenting Author Name/s

Anthony DeSocio

Faculty Advisor

Eddie Hill

Presentation Type

Poster

Disciplines

Recreation, Parks and Tourism Administration

Session Title

Poster Session

Location

Learning Commons, Atrium

Start Date

2-8-2020 8:00 AM

End Date

2-8-2020 12:30 PM

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Feb 8th, 8:00 AM Feb 8th, 12:30 PM

Elmwood Cemetery Tour Visitor Satisfaction Survey

Learning Commons, Atrium

The Norfolk Society for Cemetery Conservation’s cemetery tour program is a major component of Norfolk’s Department of Recreation, Parks, and Open Space effort to maintain the many historic cemeteries within the city. Evaluation of this event is necessary to ensure participants are receiving relevant information regarding the cemeteries and enjoying the programming. On October 25th, 2019, student researchers visited the History, Mystery, Murder, and Mayhem Cemetery Tour to observe and administer surveys to participants. Casual observation revealed some difficulties in regards to tour guide volume and navigating the paths of the cemetery. Conversely, results indicate that respondents were overall very pleased with the tour length, information, and quality. Respondents stated the most enjoyable aspect of the tour was the actor portrayals of cemetery guests and many stated they would enjoy seeing more of this content. Overall recommendations include increasing the actor portrayal content, while maintaining the current length, possible multiple shorter session as opposed to fewer longer ones and finding better solutions for tour guide volume. However, survey respondents are pleased with the current state of the tour and drastic changes to format are not recommended.