47 - Enhancing Patient Experience: A Secure Self-Service Kiosk for Prescription Status in Pharmacies
Description/Abstract/Artist Statement
Creating secure and dependable pharmacy kiosk systems is essential for improving both patient satisfaction and the overall efficiency of pharmacy operations. Patients often experience frustration due to long wait times at the pharmacy counter, especially when prescriptions are not ready. As a licensed pharmacy technician, I have witnessed this issue firsthand, which led me to develop a software solution developed to improve pharmacy workflow. This project focuses on the design and execution of a client-server application for a self-service pharmacy kiosk, enabling patients to securely check the status of their prescriptions before they reach the counter. Developed using Visual Studio Code, the system ensures HIPAA-compliant data security, allowing patients to input personal information for verification. The program undergoes several tests to ensure correct processing, including handling issues such as mismatched information (e.g., incorrect date of birth) and the existence of multiple records for patients with similar names and date of birth. The results suggest that the system effectively authenticates patient details, maintains secure data handling, and provides accurate prescription status updates. This development aims to decrease wait times and increase patient satisfaction by offering a more efficient self-service solution. Future work should focus on improving the kiosk interface and expanding its functionality for broader pharmacy applications while maintaining security and data protection.
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Faculty Advisor/Mentor
Hind Aldabagh
Faculty Advisor/Mentor Department
School of Cybersecurity
Presentation Type
Poster
Disciplines
Cybersecurity
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47 - Enhancing Patient Experience: A Secure Self-Service Kiosk for Prescription Status in Pharmacies
Creating secure and dependable pharmacy kiosk systems is essential for improving both patient satisfaction and the overall efficiency of pharmacy operations. Patients often experience frustration due to long wait times at the pharmacy counter, especially when prescriptions are not ready. As a licensed pharmacy technician, I have witnessed this issue firsthand, which led me to develop a software solution developed to improve pharmacy workflow. This project focuses on the design and execution of a client-server application for a self-service pharmacy kiosk, enabling patients to securely check the status of their prescriptions before they reach the counter. Developed using Visual Studio Code, the system ensures HIPAA-compliant data security, allowing patients to input personal information for verification. The program undergoes several tests to ensure correct processing, including handling issues such as mismatched information (e.g., incorrect date of birth) and the existence of multiple records for patients with similar names and date of birth. The results suggest that the system effectively authenticates patient details, maintains secure data handling, and provides accurate prescription status updates. This development aims to decrease wait times and increase patient satisfaction by offering a more efficient self-service solution. Future work should focus on improving the kiosk interface and expanding its functionality for broader pharmacy applications while maintaining security and data protection.