Date of Award

Spring 2007

Document Type


Degree Name

Master of Science (MS)


Engineering Management & Systems Engineering


Engineering Management

Committee Director

Andres Sousa-Poza

Committee Member

Cory Searcy

Committee Member

Shannon Bowling

Call Number for Print

Special Collections LD4331.E555 S55 2007


The purpose of this paper is to provide an exploratory study on the implementation and issues regarding Quality Management Systems as defined by ISO 9001 :2000 using the architecture of ISO/IEC 15504. The recently published ISO/IEC 15504 series of standards provides a framework to assess processes and determine levels of capability. With the use of this framework, the study will focus on the assessment and identification of problem areas requiring focus for continual improvement within an ISO 9001 :2000 quality management system.

The structure of this paper is as follows: Section 1 provides a background discussion of ISO 9001 :2000. The literature review conducted that resulted in the use of 1SO/IEC 15504 during this study is discussed in section 2. Section 3 provides the methodology used for the research project. Sections 4 and 5 contain information regarding the development, deployment and analysis of the survey conducted. A discussion of the results obtained is provided in section 6. An overall summary of the study is provided in section 7 with concluding remarks in section 8.


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