Human Readiness Levels and Human Views as Tools for User-Centered Design

Document Type

Article

Publication Date

2024

DOI

10.1002/sys.21773

Publication Title

Systems Engineering

Volume

27

Issue

6

Pages

1089-1102

Abstract

The Human Readiness Level (HRL) scale is a simple nine-level scale that brings structure and consistency to the real-world application of user-centered design. It enables multidisciplinary consideration of human-focused elements during the system development process. Use of the standardized set of questions comprising the HRL scale results in a single human readiness number that communicates system readiness for human use. The Human Views (HVs) are part of an architecture framework that provides a repository for human-focused system information that can be used during system development to support the evaluation of HRL levels. This paper illustrates how HRLs and HVs can be used in combination to support user-centered design processes. A real-world example for a U.S. Army software modernization program is described to demonstrate application of HRLs and HVs in the context of user-centered design.

Rights

© 2024 Wiley Periodicals LLC.

This article has been contributed to by U.S. Government employees and their work is in the public domain in the USA.

Data Availability

Article states: "Data sharing is not applicable to this article as no new data were created or analyzed in this study."

ORCID

0000-0002-4798-003X (Handley)

Original Publication Citation

Handley, H. A. H., See, J. E., & Savage-Knepshield, P. A. (2024). Human readiness levels and Human Views as tools for user-centered design. Systems Engineering. 27(6),1089-1102. https://doi.org/10.1002/sys.21773

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