Document Type

Conference Paper

Publication Date

2009

Publication Title

IISE Annual Conference. Proceedings

Pages

386-390

Conference Name

2009 Industrial Engineering Research Conference

Abstract

The increased impact of globalization and rapidly changing technologies are some of the biggest challenges facing 21st century organizations. Remote teams supported through computer-based systems have been identified as a key lever to help organizations adapt to this turbulent environment. This study sheds some light on how teams perform and adapt by evaluating performance and synergy over time for teams in two different settings: computer supported and face-to-face. Participants in the study were randomly assigned either to a computer-supported or a face-to face group. Each group met over three sessions to perform a series of tasks that were evaluated using both expert judgment and participants' self assessment. Initial training and feedback were provided after each session. Performance and synergy of face to face versus computer supported teams were compared at each session. This research also presents a comparison of trends over time in both settings (face-to-face and computer-supported). Conclusions from the analysis and implications for industrial engineers and engineering managers are presented.

Rights

© 2009 Institute of Industrial Engineers. All rights reserved.

Included with the kind written permission of the copyright holder.

Comments

The 2009 Industrial Engineering Research Conference was part of IISE Annual Conference and Expo.

ORCID

0000-0003-4348-7798 (Pazos)

Original Publication Citation

Pazos, P., & Beruvides, M. G. (2009). The impact of communication medium on team performance patterns [Paper presentation]. 2009 Industrial Engineering Research Conference, Miami, Florida.

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