Document Type

Article

Publication Date

2017

DOI

10.1080/00987913.2017.1368072

Publication Title

Serials Review

Volume

43

Issue

3-4

Pages

246-250

Abstract

When Old Dominion University Libraries conducted the LibQUAL+ survey in 2015, results indicated a lack of satisfaction in effectively discovering and using our electronic resources. This article is based on a presentation from the 2017 North Carolina Serials Conference describing how Old Dominion University Libraries used data from the LibQUAL+ survey results to help our users connect more effectively with information resources, resulting in an improved user experience and an increased level of satisfaction.

Comments

NOTE: This is the authors' post-print version of a work that was published in Serials Review:

Graves, Tonia. 2017. No Satisfaction? But We Try, and We Try, and We Try!, Serials Review 43(3-4), 246-250, doi: 10.1080/00987913.2017.1368072

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