Document Type
Article
Publication Date
2017
DOI
10.1080/00987913.2017.1368072
Publication Title
Serials Review
Volume
43
Issue
3-4
Pages
246-250
Abstract
When Old Dominion University Libraries conducted the LibQUAL+ survey in 2015, results indicated a lack of satisfaction in effectively discovering and using our electronic resources. This article is based on a presentation from the 2017 North Carolina Serials Conference describing how Old Dominion University Libraries used data from the LibQUAL+ survey results to help our users connect more effectively with information resources, resulting in an improved user experience and an increased level of satisfaction.
Repository Citation
Graves, Tonia, "No Satisfaction? But We Try and We Try and We Try!" (2017). Libraries Faculty & Staff Publications. 44.
https://digitalcommons.odu.edu/libraries_fac_pubs/44
Comments
NOTE: This is the authors' post-print version of a work that was published in Serials Review:
Graves, Tonia. 2017. No Satisfaction? But We Try, and We Try, and We Try!, Serials Review 43(3-4), 246-250, doi: 10.1080/00987913.2017.1368072