Date of Award


Document Type

Master's Project

Degree Name

Master of Science (MS)


STEM and Professional Studies

Committee Director

Ritz, John M.


The problem of this study was to determine the training needs of a worldwide military exchange salesforce to enhance their ability to train store personnel on product knowledge and customer service at military exchange stores.


Chelsea Camarda prepared this research study under the direction of Dr. John M. Ritz in SEPS 636, Problems in Occupational and Technical Studies, at Old Dominion University. It was submitted to the faculty as partial fulfillment of the requirements for the degree of Master of Science in Occupational and Technical Studies.