Date of Award
1999
Document Type
Master's Project
Degree Name
Master of Science (MS)
Department
STEM Education & Professional Studies
Program/Concentration
Occupational and Technical Studies
Committee Director
Ritz, John M.
Abstract
The problem of this study was to determine if a Performance Support System is as effective as a Performance Support System in conjunction with informal training in increasing the use of the number of features found in Microsoft Outlook '97, an e-mail and knowledge management application.
Recommended Citation
Graham, Floyd, "The Effect of Informal Training on Performance Support System Utilization" (1999). OTS Master's Level Projects & Papers. 264.
https://digitalcommons.odu.edu/ots_masters_projects/264