Date of Award

Spring 2000

Document Type

Thesis

Degree Name

Master of Science (MS)

Department

Psychology

Program/Concentration

Psychology

Committee Director

Donald D. Davis

Committee Member

Valerian J. Derlega

Committee Member

Mark D. Lee

Call Number for Print

Special Collections LD4331.P65 K83

Abstract

This study explored the influence of national culture on crew resource management (CRM) and team performance. Accident and incident reports involving foreign aircraft were qualitatively analyzed to discover the relationship between three of Hofstede's (1980, 1997) cultural values and the variables of teamwork behaviors, flightcrew task performance, and flightcrew error. The three cultural values used in the analysis were power distance, individualism and collectivism, and uncertainty avoidance. Low power distance flightcrews exhibited more instances of positive teamwork behaviors, fewer instances of negative teamwork behaviors, fewer instances of error behaviors, and more instances of task performance behaviors than high power distance countries. Individualist flightcrews exhibited more instances of positive teamwork behaviors, fewer instances of negative teamwork behaviors, fewer instances of error behaviors. and more instances of task performance behaviors. Flightcrews that were high in uncertainty avoidance exhibited more teamwork behaviors and fewer error behaviors than flightcrews that were low in uncertainty avoidance. Flightcrews low in uncertainty avoidance exhibited more instances of task performance behaviors than flightcrews high in uncertainty avoidance.

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In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).

DOI

10.25777/52xn-3296

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