Date of Award
Fall 12-2025
Document Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
School of Public Service
Program/Concentration
Public Administration and Policy
Committee Director
John Lombard
Committee Member
Gail Nicula
Committee Member
Benjamin Melusky
Abstract
Since the 1960s, the United States has experienced a persistent decline in public trust in government. The Founders believed that government could only function with the consent of the governed, making this erosion of trust a significant concern for democratic legitimacy. In response, many scholars and practitioners have championed transparency as a pillar of sound governance and a potential remedy for rebuilding trust. However, the solution may not be as simple as improving openness. Public officials increasingly recognize that transparency alone may have limited or even unintended consequences, especially when public participation is low or administrative resources are strained.
This dissertation explores the effectiveness of transparency initiatives, like Ohio’s Open Checkbook, through the lens of the Integrated Policy-Making Framework and Eckerd and Heidelberg’s (2020) research on how administrators perceive citizens. Employing a convergent mixed methods design, the study draws on statewide survey data from Ohio residents and semi-structured interviews with Ohio public administrators. Quantitative findings reveal that, in isolation, participation in Open Checkbook does not significantly increase public trust. However, when citizens are educated about the initiative, trust levels improve, suggesting that civic knowledge mediates the impact of transparency. Qualitative findings identify four key themes shaping decision-making. This research contributes to the field by demonstrating that transparency must be paired with civic education and meaningful public participation.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
DOI
10.25777/7af7-zc19
Recommended Citation
Kaiser, Austin N..
"Taming the Wicked Problem: Transparency, Civic Apathy, and the Challenge of Rebuilding Trust in Local Government"
(2025). Doctor of Philosophy (PhD), Dissertation, School of Public Service, Old Dominion University, DOI: 10.25777/7af7-zc19
https://digitalcommons.odu.edu/publicservice_etds/69
ORCID
0009-0004-5398-7539