Document Type

Article

Publication Date

2016

Publication Title

Journal of Public Procurement

Volume

16

Issue

2

Pages

208-242

Abstract

Public agencies contract out to pursue a variety of goals. But, these goals cannot be realized if the performance of contractors is not assessed and monitored. This study examines the state of performance measurement and contract monitoring in the U.S. transit agencies. We focus on three research questions: (1) What monitoring capacity exists within transit agencies? (2) What monitoring methods are used by transit agencies? (3) What performance measures are tracked by transit agencies? We find monitoring units are common in a third of agencies in the study. Service and customer complaints are the most common performance measures, while penalties and liquidated damages are the most frequent form of penalties. Finally, we find that transit agencies utilize a variety of output and outcome measures to monitor contractors.

Comments

Available with permission from PR Academic Press.

ORCID

0000-0003-3599-1417 (Yusuf)

Original Publication Citation

Smirnova, O., Yusuf, J.-E., & Leland, S. (2016). Managing for performance: Measurement and monitoring of contracts in the transit industry. Journal of Public Procurement, 16(2), 208-242.

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