Date of Award
Summer 1997
Document Type
Thesis
Degree Name
Master of Arts (MA)
Department
Sociology & Criminal Justice
Program/Concentration
Applied Sociology
Committee Director
Randy Gainey
Committee Member
Lucien X. Lambardo
Committee Member
Otto C. Sampson
Call Number for Print
Special Collections LD4331.S62 L83
Abstract
Since the 1970s, law enforcement officials, policy makers and academics have promoted the use of computer-aided dispatch (CAD) as a way of improving both the efficiency and effectiveness of police operations. Past literature on CAD focused on the technology's assumed capabilities for meeting certain goals. However, little if any research has, either objectively or subjectively, tested CAD's ability to meet these goals. This study utilizes subjective data collected from both dispatchers currently using CAD and those who are awaiting its implementation to determine their perceptions of CAD's ability to meet some of these goals. Of primary interest here was CAD' s ability to: I) increase the efficiency and effectiveness of dispatch operations; 2) decrease problems with radio overlapping; 3) improve the overall dispatching procedure; and 4) match the assumptions of CAD's capabilities made in the literature.
Rights
In Copyright. URI: http://rightsstatements.org/vocab/InC/1.0/ This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s).
DOI
10.25777/99k3-z367
Recommended Citation
Luckman, Anthony L..
"Dispatchers' Perceptions of Computer-Aided Dispatch (CAD) in Police Communications Operations: An Exploratory Study"
(1997). Master of Arts (MA), Thesis, Sociology & Criminal Justice, Old Dominion University, DOI: 10.25777/99k3-z367
https://digitalcommons.odu.edu/sociology_criminaljustice_etds/139
Included in
Law Enforcement and Corrections Commons, Organizational Communication Commons, Work, Economy and Organizations Commons