Date of Award
Summer 1992
Document Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Program/Concentration
Urban Services - Urban Education
Committee Director
Mark Fravel, Jr.
Committee Member
Jack Robinson
Committee Member
John DeRolf
Committee Member
Robert Lucking
Committee Member
Donald Myers
Abstract
The purpose of this study is to evaluate volunteer performance in two Hampton Roads museums. The research question was: How can managers of museum volunteer services evaluate volunteer performance? The research design was a naturalistic, responsive, utilization-focused evaluation in response to the research question. The data was collected with a systematic examination of volunteer performance activities using techniques of in-depth interviews, participant observations, a questionnaire, documents and records. The data was analyzed by categorizing, sorting and characterizing the categories, conducting member checks, and prioritizing the data. Triangulation was used to verify the collected information. This study determined important traits, performance expectations, and performance standards for museum volunteers. The evaluation resulted in the development of a performance appraisal system for the managers of museum volunteer services to use in assessing volunteer performance. This information will assist the museums in meeting program objectives, in improving the effectiveness of volunteer training programs, and in enhancing educational programs.
Rights
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DOI
10.25777/tnfs-t736
Recommended Citation
Hecht, Joan F..
"A Responsive Evaluation in Two Hampton Roads Museums: The Development of a Performance Assessment System for Museum Volunteers"
(1992). Doctor of Philosophy (PhD), Dissertation, , Old Dominion University, DOI: 10.25777/tnfs-t736
https://digitalcommons.odu.edu/urbanservices_education_etds/111
Included in
Curriculum and Instruction Commons, Educational Assessment, Evaluation, and Research Commons, Museum Studies Commons