Document Type
Article
Publication Date
2024
DOI
10.9743/jeo.2024.21.4.11
Publication Title
Journal of Educators Online
Volume
21
Issue
4
Pages
11 (1-16)
Abstract
This qualitative narrative inquiry study explores lived experiences of seven working adult part-time online students, mostly community college transfers, in a Research 1 institution's online degree-completion program. Using in-depth interviews, four key themes are identified: access, engagement, inclusion, and university pride in students' interactions with student services. Access covers service availability, engagement the interaction quality, inclusion the feeling of being valued, and university pride the over-all perception of their educational journey. Engagement further divides into positive connections and negative disconnections. Findings suggest positive experiences with student services, recommending enhanced service provisions for similar students to foster accessibility, engagement, inclusivity, and a positive institutional perception.
Rights
© 2024 The Authors.
Journal of Educators Online is Licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) License.
Original Publication Citation
Waters, L. D., & Bartlett, M. (2024). Navigating virtual halls: Stories of online transfer, working adult learners' journeys with student services. Journal of Educators Online, 21(4), 1-16, Article 11. https://doi.org/10.9743/jeo.2024.21.4.11
Repository Citation
Waters, LaShica Davis and Bartlett, Michelle, "Navigating Virtual Halls: Stories of Online Transfer, Working Adult Learners' Journeys with Student Services" (2024). Educational Leadership & Workforce Development Faculty Publications. 162.
https://digitalcommons.odu.edu/efl_fac_pubs/162
Included in
Educational Administration and Supervision Commons, Educational Leadership Commons, Online and Distance Education Commons