Date of Award
2002
Document Type
Master's Project
Degree Name
Master of Science (MS)
Department
STEM Education & Professional Studies
Program/Concentration
Occupational and Technical Studies
Committee Director
Ritz, John M.
Abstract
To guide this study, the following research objectives were established: 1. Identify the causes of employee turnover; 2. Determine call center management's attitudes/perceptions towards turnover; 3. Develop an action plan to lower turnover rates.
Recommended Citation
Jones, Donna W., "Identifying the Causes of the New Hire Turnover at the Panasonic Customer Call Center" (2002). OTS Master's Level Projects & Papers. 199.
https://digitalcommons.odu.edu/ots_masters_projects/199