Date of Award
2000
Document Type
Master's Project
Degree Name
Master of Science (MS)
Department
STEM Education & Professional Studies
Program/Concentration
Occupational and Technical Studies
Committee Director
Ritz, John M.
Abstract
The following hypothesis was used in this study: Customer Service Associate employees who were screened for employment by use of job-related skill level assessments will retain their employment for a longer period than will employees not screened for employment.
Recommended Citation
Visscher, Christine A., "A Comparative Study of Job Retention of Customer Service Employees" (2000). OTS Master's Level Projects & Papers. 248.
https://digitalcommons.odu.edu/ots_masters_projects/248