Does Baldrige Make a Business Case for Quality?

Authors

Mark L. Dean
Cynthia L. Tomovic, Old Dominion UniversityFollow

Document Type

Article

Publication Date

2004

Publication Title

Quality Progress Magazine

Volume

37

Issue

4

Pages

40-45

Abstract

The Malcolm Baldrige National Quality Award (MBNQA) is a widely accepted model promoting quality management as a means to business success. However, because business results are themselves part of the model, the contribution of the approach-deployment elements to results cannot be determined. The National Institute of Standards and Technology (NIST) maintains a history of Baldrige applications and the results of their evaluations. Statistical analysis of these data could yield insight into whether the approach-deployment advocated by the Baldrige model actually produces excellent results. Although NIST does not currently allow access to the data, future empirical evaluation of the data could help determine the effectiveness of the Baldrige model and determine the relative degree of importance of each of the approach-deployment elements.

Comments

Reprinted with permission from Quality Progress © 2004 ASQ, www.asq.org

All rights reserved. No further distribution allowed without permission.

Original Publication Citation

Dean, M. L., & Tomovic, C. L. (2004). Does Baldrige make a business case for quality? Quality Progress Magazine, 37(4), 40-45. https://asq.org/quality-progress/articles/does-baldrige-make-a-business-case-for-quality?id=4bb6be22d2bc4377b040670e341526a0

ORCID

0000-0002-4292-4039 (Tomovic)

Repository Citation

Dean, Mark L. and Tomovic, Cynthia L., "Does Baldrige Make a Business Case for Quality?" (2004). STEMPS Faculty Publications. 189.
https://digitalcommons.odu.edu/stemps_fac_pubs/189