Document Type
Book Chapter
Publication Date
2020
DOI
10.4018/978-1-7998-0054-5.ch008
Publication Title
Cases on Learning Design and Human Performance Technology
Pages
142-162
Abstract
Needs assessment generally refers to the identification of some need or problem to be addressed. The authors aim to demonstrate how empathy, when shaped by authentic affinity or involvement with an organization, can serve the needs assessment experience in a positive way. As part of the chapter, the authors describe their approach and highlight pertinent findings from the needs assessment, which focused on proactive opportunities to enhance outcomes in parent efficacy. The authors also detail accounts of participant experiences within the process, including their interactions with the practitioner and overall experience. Finally, the authors share practitioner reflections on the overall process.
Rights
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Post the final typeset PDF (which includes the title page, table of contents and other front materials, and the copyright statement) of their chapter or article (NOT THE ENTIRE BOOK OR JOURNAL ISSUE), on the author or editor's secure personal website and/or their university repository site.
Original Publication Citation
Pinckney-Lewis, K., & Baaki, J. (2020). Insider effects: Empathy in needs assessment practice. In J. Stefaniak (Ed.), Cases on Learning Design and Human Performance Technology (pp. 142-162). IGI Global. https://doi.org/10.4018/978-1-7998-0054-5.ch008
ORCID
0000-0001-5773-2104 (Baaki)
Repository Citation
Pinckney-Lewis, Kim and Baaki, John, "Insider Effects: Empathy in Needs Assessment Practice" (2020). STEMPS Faculty Publications. 344.
https://digitalcommons.odu.edu/stemps_fac_pubs/344